General Terms & Conditions
By booking, paying for, participating and/or being a part of a tour or any event (as a passenger, guest or otherwise) promoted, created, managed, administered or otherwise facilitated with Backroads of Slovenia (a brand of Mateja Senica s.p., hereinafter refered to as Sinička s.p.), You (as that term is defined herein) agree to and accept the following terms and conditions. This agreement is between You, the participating passenger(s), the person or entity who booked and/or is paying Backroads of Slovenia and/or or any agent that is booking and/or paying Backroads of Slovenia in your or any passenger’s name (henceforth individually and collectively referred to as “You” or “Your”) and Sinička s.p., Srednje Gameljne 23, 1211 Ljubljana Šmartno, Slovenia.
1. BOOKING AND PAYMENTS
1.1 To make a booking for or otherwise participate and/or be a part of any Sinička s.p. tour or event, You hereby agree to the terms and conditions listed below. Your reservation is not guaranteed until You receive a confirmation from Sinička s.p.. Sinička s.p. accepts a booking on the understanding that full payment has been/will be collected and held either by Sinička s.p. directly, or by one of our authorized sales agents or partners.
1.2 Upon confirmation from Sinička s.p., Sinička s.p. will reserve a space for You on the selected trip or event. It is Your sole responsibility to check the accuracy of the booking and the dates of travel. Sinička s.p. reserve the right to accept or reject any booking for any reason, including but not limited to Your failure to make timely payments to Sinička s.p., Your cancellation or rescheduling of the trip or event or the lack of space on the desired trip or event.
1.3 Once Your online booking is complete in all respects, Sinička s.p. will issue You a confirmation voucher and send it to the email address You have provided. Please contact us if You do not receive a booking confirmation, as it might mean that Your order has not been successfully processed or there are internet communication problems. If You do not receive a written confirmation, please check Your junk email folder to see if the email has landed there, then please also check that the email address You entered was indeed the correct one. If You have not received the written confirmation from Sinička s.p., please email us at info@backroads-slovenia.com giving us Your full name, the tour or event You booked (including as much specifics (time, date, etc.) as possible) and request that Sinička s.p. resend You the confirmation voucher.
1.4 We accept Visa and MasterCard.
1.5 By booking any product through the Sinička s.p. website, You grant Sinička s.p. permission to contact You directly by email.
2. DESCRIPTION OF SERVICES
2.1 Sinička s.p. offers day trips, specials, day trips packages and tours with transportation, professional guides, attraction fees as stated in day trip’s itinerary.
2.2 Tours can be booked with accommodation, which is, upon agreement with You, booked by Sinička s.p. and provided by a third party – accommodation providers.
3. CONTRACTING PARTIES
3.1 The booking conditions detailed herein contain the entire contract between You and Sinička s.p.. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
3.2 Your contract is with Sinička s.p... Sinička s.p. reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which Sinička s.p. may then specify, as if you had agreed to the provisions concerned directly with that company or person.
3.3 In case Sinička s.p. acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers (individually and collectively the “Other Providers”), all bookings with the Other Providers are subject to their terms and conditions and limitations of liability and Sinička s.p. makes no warranties or representations or assumes any liability in connection with the activities of the Other Providers. It is important to note that some of the Other Provider may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Sinička s.p. does not accept any responsibility for any loss as a result of such actions or as a result of any act or omission of the Other Providers and You agree that Sinička s.p. is not responsible for the acts or omissions of the Other Providers.
3.4 The accommodation arrangements provided by Sinička s.p. are contracted to Other Providers. They are subject to the terms and conditions, and limitations of liability, imposed by the Other Providers. All arrangements are made independently of Sinička s.p., regardless of the booking of such arrangements by Sinička s.p..
4. PASSENGER RESPONSIBILITIES
4.1 It is Your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on Your person for Your selected trip. Sinička s.p. is not liable for any problems, delays or denied entry in the event You are not in possession of valid travel documents.
4.2 EU nationals holding a passport or national ID card are not required to show a passport or national ID card if travelling from one border-free Schengen country. For Australian, British, Canadian or American nationals it is required to hold a passport valid for three months beyond the length of stay and issued within the past 10 years. Croatia, Bulgaria, Cyprus, Ireland, Romania and the UK are not a part of the Schengen area, so a passport or ID card is required if travelling to/from these countries.
In case You are not sure whether you need a visa to enter the Republic of Slovenia, check with the Ministry of Foreign Affairs. Third-country nationals must hold a visa in order to enter the Republic of Slovenia.
4.3 You agree to comply with the authority and direction of the Sinička s.p. guides or Sinička s.p. office support, and the laws and regulations of the countries visited, including customs and foreign exchange restrictions.
4.4 There may be times when the Sinička s.p. guide must make a decision for the safety and/or the best interests of the group. It is a condition of booking that You comply with the authority and decisions of the Sinička s.p. guide and You do agree to comply with such authority and decisions. If You do not comply, or if in the good faith opinion of the Sinička s.p. guide You are not compatible with the general enjoyment of the group or the smooth operation of the tour (for reasons including but not limited to intoxication, lewd or inappropriate language or behavior, etc.), Sinička s.p. reserves the right to refuse to allow You to continue with the tour or the event. You agree that Sinička s.p. has the exclusive right to dispel and remove You from a tour or event anytime, without any claims or complaints by You against Sinička s.p.. In such a case Sinička s.p. will not be liable for any refund, compensation, or additional costs incurred by You.
4.5 It is Your responsibility to meet the transportation provided by Sinička s.p. at the correct time and location for departure. In the event You miss a planned departure, any extra travel costs incurred are Your sole responsibility and paid by You. Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. Due to the nature of the services provided, Sinička s.p. will not be liable for any damage or costs You may incur if any service departs, starts, arrives or ends later than the specified time, even if as a result You miss a connecting service or some other scheduled event.
4.6 Sinička s.p. is not responsible for Your personal belongings. It is Your sole responsibility to look after Your belongings yourself. You agree that Sinička s.p. is not responsible for loss, theft or damage to any of Your personal belongings, regardless of the circumstances.
4.7 The products offered by Sinička s.p. are day trips, specials and tours consisting of transportation, guidance and (if arranged) accommodation. Sinička s.p. guides cannot offer constant special attention or assistance should You have any physical disability requiring such attention without prior arrangement. In such circumstances, it is within Sinička s.p. rights to refuse to allow You to continue with the tour of the event.
4.8 You agree that Sinička s.p. may take photographs and films of You while You are participating on a Sinička s.p. trip. You agree that these photographs and films may be used for marketing and promotional purposes by Sinička s.p.. These photographs and films may be used in, but are not limited to, brochures, websites, print media and promotional videos. These photographs and films may be used for publicity and advertising without Sinička s.p. obtaining further consent from You or making any payment to You in connection with the permitted uses.
5. LOCAL PROVIDERS
5.1 You will have the opportunity to purchase from Sinička s.p. services from local providers at Your chosen destination. These services are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.
5.2 Services from local providers purchased by You are run by local operators and You are subject to their terms and conditions.
5.3 Services from local providers purchased through Sinička s.p. are non-refundable and non-transferable. It is Your responsibility to meet the tour or event at the designated departure point and time.
5.4 It is Your responsibility to keep track of any local providers’ vouchers or tickets issued to You by Sinička s.p.. Lost vouchers or tickets cannot be replaced.
6. INSURANCE
6.1 There is no travel insurance included in the cost of any Sinička s.p. tour, event or package, ticket or product, unless otherwise indicated in the trip/tour program. You acknowledge that any insurance that You wish to obtain in connection with any Sinička s.p. tour, event or package is Your sole responsibility.
6.2 Nevertheless, Sinička s.p. highly recommends that You purchase Your own travel insurance that covers all of Your travels. Sinička s.p. strongly recommends that You are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.
6.3 Travel Guarantee
Our company is insured for insolvency. This guarantees the amount that You paid in booking Your travel package as well as Your repatriation in the event of insolvency by Sinička s.p.. You agree that this are the only amounts that Sinička s.p. is liable to pay to You in connection with the tour, event or package that You book.
7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
7.1 Sinička s.p. is not responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by You at anytime on the basis of weather conditions.
7.2 Sinička s.p. is not responsible for delays due to labor disputes, border problems or other political factors.
7.3 Sinička s.p. is not responsible for delays due to mechanical failure, or other issues that may arise and are outside of Sinička s.p. control.
8. CANCELLATIONS/CHANGES
8.1 To cancel or change a booking You you must notify Sinička s.p. via email no later than two (2) days before the time the trip or event is scheduled to depart or take place. Depending on the time of cancellation the following cancellation costs apply:
For multiple day tours:
90% of the deposit will be refunded for cancellations between 60-31 days before departure
75% of the deposit will be refunded for cancellations between 30-20 days before departure
50% of the deposit will be refunded for cancellations between 19-5 days before departure
25% of the deposit will be refunded for cancellations between 4-2 days less before departure
None (0%) of the deposit will be refunded for cancellation on less than 2 days notice before the day of departure or no-show
For daytrips:
100% of the payment will be refunded for cancellations up to 24 hours before departure
None (0%) of the payment will be refunded for cancellation on less than 24 hours notice before the day of departure or no-show
8.2 In case you are entitled to a refund, the money is returned solely to the card from which the payment was made.
8.3 No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
8.4 Although unlikely, tours may be canceled/changed by Sinička s.p. due to lack of the minimum number of participants or other unforeseen circumstances. Sinička s.p. reserves the right to cancel/change tours up to but not more than 12 hours prior to the time of departure. In the event a tour is canceled/changed, You will be notified via email or phone. In the event of a cancellation by Sinička s.p. You will receive a full refund for the amount paid.
8.5 Should You not be able to attend a tour or event, or we are unable to offer a tour or event, due to a circumstance beyond our control or a force majeure event, Sinička s.p. has no responsibility for tour cancellations, and You will not be entitled to any refunds.
9. COMPLAINTS PERIOD
9.1 You must notify Sinička s.p. in the shortest amount of time possible of any irregularities that might occur during a tour or event. Sinička s.p. responsibility is to eliminate any such irregularity in the shortest amount of time possible.
9.2 In the event that any irregularities were not eliminated on the spot, You can complain and request a refund or compensation after completion of a tour or event. You need to file a complaint in written form in no more than two (2) months after completion of a tour or event.
10. CONTACT
10.1 Sinička s.p. can be reached via e-mail at info@backroads-slovenia.com or by telephone +386 31 347 997.
11. APPLICABLE LAW & JURISDICTION
11.1 Sinička s.p. services are governed exclusively by the substantive laws of the Republic of Slovenia to the exclusion of conflict of law legislation as well as international law. The courts of Ljubljana, Slovenia, shall have exclusive jurisdiction for all disputes. To the extent permitted by law, the courts of Ljubljana shall be competent.
12. PRIVACY POLICY
12.1 Sinička s.p. respects the privacy of the visitors of its website and ensures that personal information you submit to us will be treated confidentially. Processing of personal data is carried out in agreement with the requirements set by the Personal Data Privacy Law of the Republic of Slovenia.
13. FINAL PREMISES
13.1 Participation in any of our tours, events and/or services is strictly voluntary. As in all human endeavors, there is a level of risk. We do our best to keep the risk at a minimum. Sinička s.p., its contractors, parent and subsidiary companies, and employees assume no liability or responsibility for any injury, loss, damage, inconvenience, sustained by any person using its services. We will not be held in any way responsible for injuries to body, person, or property incurred during the tour. We reserve the right to deny participation to anyone for any reason at any time. Thank You for understanding.